Terms of Service
AlifQurbani.com
Effective Date: 20 May 2026
Last Revised: May 2026
Company Information
- HikmatPrime Global Private Limited
- CIN: U69100DL2025PTC460252
- Registered Address: 753-754, Y block Mangolpuri, New Delhi, 110083, India
- Email: alifqurbanisupport@gmail.com
These Terms of Service ('Terms') constitute a legally binding agreement under the Indian Contract Act, 1872, read with the Information Technology Act, 2000 (Section 10A electronic contracts). They govern all use of www.alifqurbani.com and all services offered through it.
1. PARTIES, COMPANY DETAILS & LEGAL IDENTITY
1.1 These Terms govern the relationship between:
- Company / Service Provider: HikmatPrime Global Private Limited, a company incorporated under the Companies Act, 2013, CIN: [To be filled], having its registered office at 753-754, Y block Mangolpuri, New Delhi, 110083, India ('Company', 'We', 'Us', 'Our'); and
- User: any individual or legal entity accessing www.alifqurbani.com or using any service offered through it ('You', 'Your', 'User').
1.2 The Website is operated under the brand name 'AlifQurbani'. All services are provided by and all contracts are entered into with HikmatPrime Global Private Limited.
1.3 For the purposes of the Consumer Protection (E-Commerce) Rules, 2020, HikmatPrime Global Private Limited is the 'e-commerce entity' operating on an inventory model. The Company is both the seller and the service provider for all offerings on this Website.
1.4 Compliance Officer / Nodal Officer / Grievance Officer details as required under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
Grievance Officer / Chief Compliance Officer:
Mr. Imran Khan
HikmatPrime Global Private Limited | AlifQurbani.com
Email: srkjanpath@gmail.com
Address: 753-754, Y block Mangolpuri, New Delhi, 110083, India
- Grievance Acknowledgement: Within 48 hours of receipt
- Grievance Resolution: Within 5 (five) business days of receipt (as required under Razorpay merchant compliance and applicable law)
As mandated by Razorpay Software Private Limited (our payment gateway), all customer grievances relating to payments or transactions must be responded to within 5 business days. For disputes directly involving Razorpay's payment processing, please escalate to Razorpay at support.razorpay.com.
2. DEFINITIONS
In these Terms, the following definitions apply unless the context requires otherwise:
- "Website" www.alifqurbani.com, including all subdomains, mobile-optimized versions, and any associated mobile application.
- "Services" Qurbani, Aqeeqah, Sadaqah, halal meat subscriptions, Islamic product sales, and all other offerings on the Website.
- "Order" a confirmed booking or purchase with a generated Order ID.
- "Order ID" the unique alphanumeric reference number issued to the User upon successful payment, serving as the electronic record of the transaction.
- "Payment Gateway" Razorpay Software Private Limited, Stripe, Paypal, the authorised payment aggregator will be integrated on the Website.
- "Animal" goat, sheep, buffalo, or any Shariah-permissible livestock procured for Qurbani, Aqeeqah, or Sadaqah services based on local laws where such services are being performed.
- "Islamic Products" physical goods listed in the Islamic Products Store section of the Website including Quran, prayer mats, attars, dates, etc.
- "Applicable Law" all central, state, and local laws of India applicable to the Company and the User, including but not limited to the IT Act 2000, Consumer Protection Act 2019, DPDP Act 2023, GST laws, FEMA, PMLA 2002, and RBI regulations.
- "Business Day" any day other than a Saturday, Sunday, or public holiday in the state of Uttar Pradesh, India.
- "Force Majeure Event" any event beyond the reasonable control of the Company including but not limited to acts of God, war, pandemic, epidemic, government orders, floods, earthquakes, riots, bandhs, strikes, or internet/power outages.
3. ELIGIBILITY & CAPACITY TO CONTRACT
3.1 You represent and warrant that you are at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872.
3.2 You represent that you are not prohibited from receiving services under any applicable law of India or your country of residence.
3.3 If you are placing an order on behalf of a third party (including a deceased person for posthumous Qurbani), you represent that you have full legal authority to do so and that you accept these Terms on behalf of both yourself and such third party.
3.4 By placing an order, you confirm that all information provided by you is true, accurate, and complete. Providing false information is a breach of these Terms and may result in order cancellation without refund.
3.5 The Company reserves the right to refuse service to any person at its sole discretion, without assigning reasons.
4. USER ACCOUNT, REGISTRATION & SECURITY
4.1 Certain features of the Website may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
4.2 You agree to notify the Company immediately at support@alifqurbani.com of any unauthorized use of your account or any other security breach.
4.3 The Company shall not be liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.
4.4 One person may maintain only one account. Creating multiple accounts to circumvent any restriction or obtain duplicate benefits is a breach of these Terms.
4.5 The Company reserves the right to suspend or terminate your account without prior notice if it detects fraud, misuse, or violation of these Terms.
5. DESCRIPTION & NATURE OF SERVICES
5.1 AlifQurbani.com offers the following services through its online platform:
- Qurbani Service (Eid ul-Adha) goat/sheep (1 share = 1 animal) and buffalo shares (7 shares per animal).
- Aqeeqah sacrifice performed on behalf of a newborn child.
- Sadaqah voluntary sacrifice available year-round.
- Halal Meat Subscription periodic delivery of fresh halal meat (India only).
- Islamic Products Store Quran, prayer mats, attars, tasbeeh beads, dates, food kits, prayer caps, clothing, and similar items.
5.2 The Company acts as an inventory-based e-commerce entity and direct service provider. It procures animals through verified vendors, arranges slaughter at licensed facilities, and distributes meat. The Company does not itself own or operate slaughterhouses.
5.3 All service descriptions, package inclusions, prices, timelines, and photographs on the Website are for informational purposes only and are subject to change at the Company's sole discretion.
5.4 Availability of specific animals, packages, or add-on products is not guaranteed and is subject to stock, season, and logistics.
5.5 The Company explicitly is NOT a Waqf institution, charitable trust, religious body, or Non-Governmental Organization (NGO). It is a private limited company providing facilitation services on a commercial basis.
5.6 Meat distribution quantities, timelines, and beneficiary families are determined by the Company based on operational logistics. The Company makes best-effort commitments but does not guarantee delivery to a specific family, village, or location.
6. ORDERS, PRICING, TAXES & PAYMENT
6.1 Order Placement & Confirmation
- An order is placed when you select a service/product, complete the checkout form, and click 'Pay Now' or equivalent. An order is confirmed only upon successful payment and generation of a unique Order ID.
- An Order ID communicated via email and/or WhatsApp/SMS constitutes the binding electronic record of your transaction under Section 65B of the Indian Evidence Act, 1872, and is admissible as evidence of the transaction.
- The Company reserves the right to reject or cancel any order at its sole discretion prior to confirmation, including in cases of fraud, pricing error, or service unavailability.
6.2 Prices & Taxes (GST)
- All prices displayed on the Website.
- Prices are INCLUSIVE OF all applicable Goods and Services Tax (GST) unless explicitly stated otherwise. The GST component is embedded in the displayed price when applicable.
- GST invoices / tax receipts will be issued as per the CGST Act, 2017 and applicable state GST laws. The Company will be registered under GST once it crossed INR 20 lac per annum of turn over as required criteria.
- International customers: Your bank or payment provider may apply foreign exchange conversion fees, international transaction fees, or other charges. These are entirely your responsibility. The Company bears no liability for such charges.
- The Company reserves the right to revise prices at any time without prior notice. Confirmed orders are not affected by price revisions after the Order ID is generated.
- In the event of a pricing error on the Website (technical glitch, system error, or otherwise), the Company reserves the right to cancel the order and issue a full refund of the incorrect amount paid.
6.3 Payment via Razorpay
- All payments are processed by Razorpay Software Private Limited ('Razorpay'), a Reserve Bank of India (RBI) authorized Payment Aggregator, Stripe, PayPal and other gateways as and when required based on better services. By making a payment, you also agree to the used payment gateway’s Terms of Service and Privacy Policy available at their websites.
- The Company does not store, access, process, or have visibility of your complete payment card number, CVV, net banking credentials, UPI PIN, or any other Sensitive Personal Data / Information (SPDI) related to your payment instrument. All such data is processed and stored exclusively by Razorpay in compliance with PCI DSS v4.0.1 standards and RBI Card-on-File Tokenization guidelines.
- The Company is NOT responsible for: payment gateway downtime; failed or declined transactions due to bank/card issuer/UPI provider reasons; double debit caused by system glitches at the Payment Gateway's end; currency conversion errors; or any unauthorized transaction not originating from the Company's platform.
- In the event of a failed transaction where your account is debited but no Order ID is generated, email support@alifqurbani.com within 48 hours with screenshot proof of debit and your bank transaction reference. The Company will coordinate with Razorpay for reconciliation. Resolution timeline is subject to Razorpay's internal process (typically 5–10 Business Days).
- Payments are accepted via: credit/debit cards, UPI, net banking, mobile wallets, EMI, and any other method made available by Razorpay. Acceptance of a specific payment method is subject to Razorpay's technical availability.
- All transaction data generated through Razorpay is stored on servers located within India in compliance with RBI's data localization mandates under the Storage of Payment System Data circular (RBI/2017-18/153).
- Compliance with Prevention of Money Laundering Act (PMLA), 2002: The Company reserves the right to refuse, suspend, or cancel any order if it reasonably suspects that the transaction is connected with money laundering, terrorism financing, or any other illegal activity. Such transactions may be reported to Financial Intelligence Unit India (FIU-IND) as required by law.
7. CANCELLATION & NO-REFUND POLICY
ALL SALES ARE FINAL. THE COMPANY OPERATES A STRICT NO-REFUND, NO-CANCELLATION POLICY ONCE AN ORDER IS CONFIRMED AND AN ORDER ID IS GENERATED.
7.1 By completing payment and receiving an Order ID, you irrevocably and unconditionally agree that:
- No refund shall be issued for any reason including change of mind, accidental order, duplicate order, personal circumstances, travel, illness, or any other personal reason.
- No cancellation of a confirmed order shall be accepted under any circumstances.
- No partial refund shall be issued for any component, package element, or add-on product.
- No refund shall be issued on the basis that the User disputes the Shariah compliance of the service, provided the Company has followed its standard operational procedures in good faith.
- No refund shall be issued due to delay in receiving photo/video proof, certificate, or any communication, where such delay is caused by network, logistical, operational, or seasonal factors.
- No refund shall be issued if the User provides an incorrect delivery address, contact number, or any other incorrect information that prevents fulfilment.
7.2 This policy applies equally to all services: Qurbani, Aqeeqah, Sadaqah, halal meat subscriptions, Islamic products, and all other offerings.
7.3 CHARGEBACK / DISPUTE WARNING: If a User initiates a chargeback or payment dispute with their bank, card issuer, or through Razorpay without first raising a formal complaint with the Company at grievance@alifqurbani.com and allowing the Company's 5-Business-Day resolution period, the Company reserves the right to: (a) contest the chargeback with full documentary evidence; (b) report the transaction to relevant law enforcement authorities; (c) permanently ban the User from the Website; and (d) pursue legal remedies including recovery of costs and damages.
7.4 SOLE EXCEPTION Company-Initiated Cancellation: The Company may, at its sole discretion, cancel an order in the following circumstances only: (a) confirmed pricing error on the Website; (b) confirmed payment processing error resulting in double charge; (c) confirmed non-availability of the selected animal due to force majeure; (d) fraud or illegal activity detected by the Company or Razorpay. In such cases, the Company will issue a refund of the amount paid to the original payment method within 7–14 Business Days, subject to Razorpay's processing timelines. This is the ONLY scenario in which a refund may be issued.
7.5 Consumer Protection Act, 2019 Statutory Rights: Nothing in this Clause 7 shall be construed to exclude, restrict, or modify any right or remedy conferred upon a consumer under the Consumer Protection Act, 2019 (India) that is non-waivable by contract, including the right to seek redress for deficient services or misleading advertisements. To the extent that any provision of this Clause conflicts with a non-waivable statutory right, that statutory right shall prevail only to the minimum extent necessary.
8. SERVICE FULFILMENT, DELIVERY & PROOF
8.1 For Distribution Service Packages: The Company will deliver halal meat to verified beneficiary households in designated service areas as part of the paid facilitation service..
8.2 Proofs and Media Records: The Company may, upon request, provide available images, videos, or supporting documents (“Proofs”) relating to an order, provided that such request is made within 7 (seven) days from the date of the order. Requests made after this period may not be accommodated, and the Company does not guarantee the availability, retention, or retrieval of such Proofs beyond the said 7-day period.
8.3 Delivery liability: The Company shall not be liable for non-delivery or delay caused by: incorrect address or PIN code supplied by the User; courier/logistics partner failures; natural disasters; government restrictions, bandhs, or curfews; Force Majeure Events; or any event outside the Company's reasonable control.
8.4 Physical address provided at checkout is deemed correct and authorised by the User. The Company bears no liability for delivery failures arising from address errors.
8.5 Digital certificates and proof content are issued for spiritual and personal documentary purposes only. They are not certificates of any government, religious authority, Waqf board, or any accredited certification body.
8.6 Animal substitution: In cases of operational necessity (animal death, veterinary rejection, Force Majeure), the Company may substitute an animal of equivalent or greater value and Shariah compliance, without prior notice, and without triggering any refund obligation.
8.7 International customers: Physical meat delivery is NOT available for customers outside India. International customers can only book Donation Packages (meat donated to poor families in India). No physical goods are exported internationally.
9. SHARIAH COMPLIANCE DISCLAIMER & USER RESPONSIBILITY
9.1 The Company takes all reasonable commercial steps to ensure that animals, slaughter procedures, and operational practices conform to widely accepted Shariah requirements for Qurbani as followed in the Hanafi, Shafi'i, Maliki, and Hanbali schools of Islamic jurisprudence.
9.2 However, the Company makes NO WARRANTY, EXPRESS OR IMPLIED, that its services constitute a fatwa-certified, government-certified, Dar-ul-Ifta-approved, or universally accepted Shariah-compliant service. Islamic jurisprudence contains diverse scholarly opinions on matters of ritual slaughter, animal specification, and distribution.
9.3 The User bears sole and complete religious, spiritual, and personal responsibility for determining whether the Company's services are adequate for their individual religious obligations. The Company strongly encourages Users to seek independent religious guidance if they have specific Fiqh requirements.
9.4 The Company shall not be held liable for any religious, spiritual, psychological, emotional, or personal harm alleged to arise from the use of its services, including any claim that the Qurbani was invalid, unaccepted, or insufficient under any particular religious standard.
10. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
10.1 Disclaimer of Warranties
THE WEBSITE AND ALL SERVICES ARE PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO:
- Implied warranties of merchantability, fitness for a particular purpose, or non-infringement;
- Warranties that the Website will be uninterrupted, error-free, secure, or free of viruses or harmful code;
- Warranties regarding the accuracy, reliability, completeness, or timeliness of any content;
- Warranties regarding the quality, condition, fitness, or Shariah compliance of any animal;
- Warranties regarding the timing or quality of photo/video proof or distribution.
10.2 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE INDIAN LAW, HIKMATPRIME GLOBAL PRIVATE LIMITED, ITS DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, VENDORS, LOGISTICS PARTNERS, AND CONTRACTORS ('COMPANY PARTIES') SHALL NOT BE LIABLE FOR ANY:
- Direct, indirect, incidental, consequential, special, exemplary, or punitive damages;
- Loss of profit, revenue, data, business opportunity, goodwill, or savings;
- Damages arising from reliance on any information or service on the Website;
- Damages caused by acts or omissions of third-party animal vendors, logistics partners, slaughter facilities, or Razorpay;
- Damages arising from Force Majeure Events;
- Damages arising from unauthorized access to or alteration of your transmissions or data;
- Spiritual, religious, emotional, psychological, or reputational harm.
10.3 AGGREGATE LIABILITY CAP: In any event, the maximum aggregate liability of the Company Parties to you for any claim arising out of these Terms or the Services shall NOT exceed the actual amount paid by you for the specific Order to which the claim relates.
10.4 The Company is not responsible for the acts, omissions, or negligence of any third-party animal vendor, logistics provider, distributor, or other party involved in fulfilling your order.
11. INDEMNIFICATION
You agree to fully indemnify, defend, and hold harmless HikmatPrime Global Private Limited and all Company Parties (as defined in Clause 10.2) from and against any and all claims, liabilities, damages, losses, judgments, costs, and expenses (including reasonable legal fees) arising out of or relating to:
- Your breach or alleged breach of these Terms;
- Your use or misuse of the Website or Services;
- Your submission of false, inaccurate, misleading, or fraudulent information;
- Your violation of any Applicable Law or regulation;
- Your violation of any third-party right including intellectual property, privacy, or proprietary rights;
- Any chargeback or payment dispute initiated by you in bad faith;
- Any claim by a third party arising from your use of the Services.
12. INTELLECTUAL PROPERTY
12.1 All content on the Website including text, graphics, logos, icons, images, audio-visual content, UI design, software, data compilations, and the overall 'look and feel' is the exclusive property of HikmatPrime Global Private Limited and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and all other applicable Indian and international intellectual property laws.
12.2 The trademarks 'AlifQurbani', 'alifqurbani.com', 'HikmatPrime', and all associated logos and brand elements are proprietary marks of HikmatPrime Global Private Limited. Unauthorized use, copying, reproduction, or imitation is strictly prohibited and may attract legal action.
12.3 No part of the Website may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form without the Company's prior express written permission.
12.4 Any feedback, suggestion, or idea you provide to the Company becomes the Company's property and may be used without restriction or compensation to you.
13. PROHIBITED CONDUCT & ACCEPTABLE USE
You agree NOT to use the Website or Services to:
- Engage in any unlawful, fraudulent, deceptive, or malicious activity;
- Provide false, inaccurate, or misleading information during registration, ordering, or communication;
- Impersonate any person or entity or misrepresent your affiliation with any person or entity;
- Attempt unauthorized access to any part of the Website, its servers, databases, or connected systems;
- Use automated bots, scrapers, spiders, or other tools to harvest data from the Website;
- Transmit viruses, malware, ransomware, or any other harmful code;
- Resell, white-label, or commercially exploit the Services without written authorization;
- Post defamatory, obscene, offensive, or third-party-rights-infringing content;
- Harass, threaten, or abuse any employee, agent, or representative of the Company;
- Use the Services in connection with any activity that violates PMLA 2002 or facilitates terrorism financing;
- Circumvent any security or access-control feature of the Website.
Violation of this Clause may result in immediate order cancellation (without refund), account suspension, and/or legal action.
14. PRODUCT COMPLIANCE & LEGAL METROLOGY
14.1 All physical Islamic products sold through the Website (including but not limited to food items, dates, and packaged goods) comply with the Legal Metrology Act, 2009 and applicable Legal Metrology (Packaged Commodities) Rules, 2011. Mandatory product information including net quantity, MRP, manufacturer details, and country of origin is displayed on product pages and/or packaging.
14.2 Food items including dates and food kits comply with the Food Safety and Standards Act, 2006 (FSSAI) and applicable FSSAI regulations.
14.3 Islamic products are sourced from vendors and are provided in good faith. Product descriptions are accurate to the best of the Company's knowledge. Minor variations in colour, texture, size, or appearance may exist between product photographs and actual items.
15. COMMUNICATIONS, MARKETING & TRAI COMPLIANCE
15.1 By providing your mobile number and/or email address, you consent to receive transactional communications from the Company including Order ID notifications, proof of service updates, delivery updates, and payment confirmations via SMS, email, and WhatsApp.
15.2 TRAI Consent for Promotional Messages: By creating an account or placing an order, you provide explicit consent under the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, to receive promotional and service-related communications from HikmatPrime Global Private Limited via SMS, WhatsApp, and email. You may withdraw this consent at any time by:
- Emailing unsubscribe@alifqurbani.com
- Replying 'STOP' to any WhatsApp/SMS message
- Clicking the 'Unsubscribe' link in any email
15.3 Withdrawal of marketing consent does not affect your ability to receive transactional communications essential to your order.
15.4 WhatsApp communications are facilitated through Meta Platforms' WhatsApp Business API. These are subject to WhatsApp's terms of service and privacy policy in addition to these Terms.
16. THIRD-PARTY SERVICES, LINKS & INTEGRATIONS
16.1 The Website integrates with third-party services including Razorpay (payment processing), Meta/WhatsApp (communications), Google Analytics (analytics), and shipping partners. Your interactions with these third parties are governed solely by their respective terms and privacy policies.
16.2 The Website may contain links to external websites. These are provided for convenience only. The Company does not endorse, control, or accept responsibility for the content, policies, or practices of any linked site.
16.3 The Company is not liable for any loss or damage arising from your use of any third-party service, even if accessed through the Website.
16.4 In the event of a conflict between these Terms and Razorpay's merchant compliance requirements, the provision more protective of the Company's interests shall prevail to the extent permitted by law.
17. ELECTRONIC RECORDS, CONTRACTS & ADMISSIBILITY
17.1 These Terms, the Privacy Policy, and any Order constitute valid, binding, and enforceable electronic records and contracts under Section 10A of the Information Technology Act, 2000.
17.2 Your Order ID, payment confirmation, and all associated electronic communication constitute electronic records admissible as evidence under Section 65B of the Indian Evidence Act, 1872.
17.3 You consent to receive all notices, disclosures, and communications from the Company electronically (via email, WhatsApp, or Website notice), and acknowledge that such electronic communications satisfy any legal requirement that such communications be in writing.
18. FORCE MAJEURE
18.1 The Company shall not be in breach of these Terms or liable for any failure or delay in performance due to any Force Majeure Event.
18.2 In the event of a Force Majeure Event affecting the performance of Qurbani or other Services (e.g., government-imposed slaughter ban, flood in the distribution area, epidemic), the Company will attempt to reschedule the service to the earliest practicable date.
18.3 Force Majeure does not entitle the User to a refund unless the Company determines, at its sole discretion, that rescheduling is impossible. Even in such a case, the Company's obligation is limited to the refund amount as described in Clause 7.4.
19. MODIFICATIONS TO TERMS & SERVICES
19.1 The Company reserves the right to modify, update, or replace these Terms at any time at its sole discretion. The revised Terms will be posted on the Website with an updated 'Last Revised' date.
19.2 Material changes will be communicated to registered users via email or WhatsApp notification. Continued use of the Website after posting of changes constitutes acceptance.
19.3 The Company may add, modify, suspend, or discontinue any service, feature, or functionality at any time without liability.
20. GOVERNING LAW & DISPUTE RESOLUTION
20.1 These Terms are governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles.
20.2 MANDATORY ESCALATION PROCEDURE:
Before initiating any legal proceeding or arbitration, both parties agree to attempt resolution through:
- Step 1 Informal Resolution: Written complaint to grievance@alifqurbani.com. Company responds within 5 Business Days.
- Step 2 Escalation: If unresolved in 15 days, escalation to the Consumer Disputes Redressal mechanism under the Consumer Protection Act, 2019, or other applicable forum.
- Step 3 Arbitration: If still unresolved, binding arbitration per the Arbitration and Conciliation Act, 1996 (as amended by the 2019 Amendment Act). Seat: Agra, Uttar Pradesh, India. Language: English. Single arbitrator appointed by mutual agreement or per the Act.
20.3 Subject to Clause 20.2, the courts at Agra, Uttar Pradesh, India shall have exclusive jurisdiction over all matters not subject to arbitration or requiring urgent interim relief.
20.4 Indian Consumer Courts: Nothing in this Clause shall prevent a consumer from approaching the District Consumer Disputes Redressal Commission at Agra or other competent Consumer Forum under the Consumer Protection Act, 2019.
20.5 No Class Action: You agree that all disputes shall be resolved on an individual basis. You waive any right to bring or participate in any class action, class arbitration, or representative proceeding.
21. CONSUMER PROTECTION COMPLIANCE
21.1 The Company complies with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
21.2 As an e-commerce entity, the Company undertakes to: (a) not engage in any unfair trade practice or deceptive practice; (b) not misrepresent the services; (c) ensure that advertisements for services are truthful and not misleading; (d) maintain a functional grievance redressal mechanism as described in Clause 1.
21.3 The Company's registered name (HikmatPrime Global Private Limited), CIN, GSTIN, and physical address are displayed on this Website as required under the Consumer Protection (E-Commerce) Rules, 2020.
21.4 For unresolved disputes, Users may also approach: the National Consumer Helpline (NCH) at 1800-11-4000, or file a complaint on the E-Daakhil consumer complaint portal at edaakhil.nic.in.
22. GENERAL PROVISIONS
22.1 Severability: If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. All remaining provisions shall continue in full force and effect.
22.2 Entire Agreement: These Terms, together with the Privacy Policy and any other policy published on the Website, constitute the entire agreement between you and the Company regarding the subject matter, superseding all prior agreements.
22.3 No Waiver: The Company's failure to enforce any right or provision shall not constitute a waiver of that right.
22.4 Assignment: You may not assign your rights or obligations under these Terms without the Company's prior written consent. The Company may assign its rights to any successor entity.
22.5 Relationship: Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between you and the Company.
22.6 Language: These Terms are drafted in English. Any translation is for convenience only. In the event of conflict, the English version prevails.